FAQ
What diners ask us
Practical answers on the menu, dietary needs, bookings and the dining room in Surry Hills.
Questions
What does contemporary Australian mean here?
It means a relaxed Surry Hills dining room and plates composed around flavour, colour and seasonal produce. The menu is organised by flavour profile rather than entrée, main and dessert, so you can build a meal across several dishes. Each plate is described with its main ingredients and preparation method.
Where can I see the current menu?
The menu page carries the current list, organised by flavour profile. Printed menus in the room follow the same order and carry placeholders where a dish name or description is still being finalised. If you need a dish explained before you book, ring or email and the team will talk you through it.
How often does the menu change?
Four times a year, to align with seasonal produce. Each change brings the allergen guide up to date and gives the kitchen a new set of dishes to compose. Staff taste new dishes weekly so they can describe the flavour and colour on the plate.
Can you accommodate dietary requirements?
Yes, when you tell the team before you visit. Staff ask about dietary needs before taking orders and check the kitchen's allergen guide for every dish. Use the booking form or contact the restaurant directly so the kitchen can confirm ingredients and preparation options.
Do you offer vegetarian options?
The menu lists dietary suitability where it has been confirmed, and the team will point you to the dishes that fit. The kitchen does not assume a dish is vegetarian without checking, so ask before you order. If you are vegetarian, mention it when you book and the team will guide you through the current menu.
How should I raise an allergy?
Tell the team at booking and again when you sit down. The allergen guide is updated with each menu change, and staff confirm ingredients and preparation with the kitchen. If a dish cannot be confirmed as suitable, the team will say so rather than guess.
Is the restaurant suitable for groups?
Parties of six or more can book, and a deposit is taken off the bill. Tables are spaced at least 1.2 metres apart, which helps conversation without overhearing the next table. For a group with dietary needs, send the details with the booking so the kitchen can prepare.
Do you accept reservations?
Yes, by phone or email, up to 21 days ahead. The team confirms personally within 24 hours, and a table is held for 30 minutes past the booked time. Walk-ins are seated when a table is free.
What to sort before you arrive
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Book up to 21 days ahead By phone or the enquiry form.
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Flag allergies when you book The kitchen keeps an allergen guide updated with each menu change.
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Groups of six or more A deposit is taken and comes off the bill.
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Running late A table is held for 30 minutes past the booked time.
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Walking in Seated when a table is free.
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Last orders The kitchen takes its last order 30 minutes before closing.
Dietary questions
Please contact the restaurant before visiting so the team can confirm current ingredients and preparation options.
Contact the restaurantBooking terms, plainly
- Bookings open
- Up to 21 days ahead
- Table held
- 30 minutes past the booked time
- Groups
- Six or more; deposit taken off the bill
- Walk-ins
- Seated when a table is free
- Confirmation
- Personally within 24 hours
- Service
- Dine-in at the Surry Hills restaurant
Find the dining room
Restaurant Palette is in Surry Hills. Ring or email to ask about a table, a dietary question or access to the room.
- Address
- [REAL ADDRESS] [CITY, STATE, POSTCODE] Australia
- Phone
- +61 433 658 077
- [email protected]
- Bookings
- Phone or email; answered within one business day
How a dietary question is answered
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01
Ask when you book
Tell the team about allergies, vegetarian needs or anything you avoid. The booking form has a place for dietary and accessibility notes.
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02
The team checks the guide
Every dish has an entry in the allergen guide, updated with each menu change.
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03
The kitchen confirms the detail
Staff check ingredients and preparation with the kitchen before you order.
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04
You choose with clear information
You hear what is confirmed and what is not, then pick from the dishes that suit.